tag:blogger.com,1999:blog-915611992178663652.post8898539961134373557..comments2024-03-26T03:33:11.414-04:00Comments on Turtle Beauty: Email to Crown Brush (Update #2)Cydonianhttp://www.blogger.com/profile/07925341040702061278noreply@blogger.comBlogger30125tag:blogger.com,1999:blog-915611992178663652.post-50135156755223050032011-07-20T10:34:20.369-04:002011-07-20T10:34:20.369-04:00I hate when a company clearly doesn't read you...I hate when a company clearly doesn't read your email. I had that issue with elf. They wrote me back asking for info that I'd given them in the original email. WTF?<br /><br />Plus, I found that line about 'giving out free gold' condescending in the worst way. They didn't offer you *great service* while you complained, though that's what that seems to imply. They offered you cruddy service and cruddy products... Crap on top of crap.Vijayahttps://www.blogger.com/profile/12961350286256584428noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-17991620169313595832011-04-20T08:46:13.767-04:002011-04-20T08:46:13.767-04:00@LayFilio: Just file a dispute with your credit ca...@LayFilio: Just file a dispute with your credit card company. That's what I did and it got their attention real quick. The cc company can dismiss it later, but it costs the company money. Maybe if enough people do it, they'll get the friggin' hint that their cs sucks!Cydonianhttps://www.blogger.com/profile/07925341040702061278noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-6830184152389223702011-04-19T17:17:51.483-04:002011-04-19T17:17:51.483-04:00Yup! They have the worst customer service ever. I ...Yup! They have the worst customer service ever. I ordered the limited edition Enkore Brush Set a few weeks ago & I was unhappy with a few of the brushes because they were shedding like cats & dogs. I emailed them & you can sense the attitude that they give off! I've been emailing back & forth & I feel like I just want to come out of their computer screen & punch straight in the nose! They also told me the office would contact me to receive the defective brushes & they NEVER did.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-35287536639954336182011-02-19T18:11:13.842-05:002011-02-19T18:11:13.842-05:00Glad to find out the quality isn't that great ...Glad to find out the quality isn't that great as I've heard lots of raves about these brushes. And crappy customer service is never good! Good on you to take the time to pull them up on it!Katehttps://www.blogger.com/profile/08742313095509176669noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-86175257192623530362011-02-18T21:19:49.061-05:002011-02-18T21:19:49.061-05:00Oh, yes - enough disputes from customers (indicati...Oh, yes - enough disputes from customers (indicating high risk), and their merchant account may be shut down. And if that happens, a business is going to have a HELL of a time trying to process payments. And if they do most of their business online, they have to be able to accept payments from more than just Paypal, or they start to lose their revenue stream.<br /><br />It's really really sad that people have to resort to credit card disputes to get companys' attentions. They should start paying attention LONG before that point.LiAnnhttps://www.blogger.com/profile/01853378901250206137noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-76660380168289156142011-02-18T08:39:09.006-05:002011-02-18T08:39:09.006-05:00@Kellee: YES. I'm going to make sure of that. ...@Kellee: YES. I'm going to make sure of that. I've already linked this post to a couple of people on other blogs that have had issues that haven't been resolved!<br /><br />@Robyn: Word. You're exactly right. I've worked retail (not a restaurant but still shit happens) and I've bent over backwards to accommodate customers before... whether it was calling every store in the area to see if they had something we were sold out of, etc. I've even paid for shipping costs MYSELF because a little old lady customer drove an hour to our store, and my manager told her we had something in stock that we definitely did not... I special ordered it for her and covered the shipping cost because I felt bad that she put herself out like that. You just do it. It's called good service. This asshole is just making excuses, and his attitude trickles down to his employees... you can tell.<br /><br />@angelamhiere: hahahaha... the age old excuse... but oh, they got the one about a credit card dispute!<br /><br />@LiAnn: Oh, I know how IT works... it happens. It's happened at my law firm a few times. Someone has sent something, the server was hungry and ate it. But I mean... both times that I re-threatened the dispute they suddenly called me. How weird. My husband said that a dispute costs them LOADS of money which is why they were jumping trying to help me...Cydonianhttps://www.blogger.com/profile/07925341040702061278noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-26069049362806956792011-02-17T19:34:11.435-05:002011-02-17T19:34:11.435-05:00Actually...it is possible to lose emails, just as ...Actually...it is possible to lose emails, just as it's possible for databases to become corrupt. It's not at all common, even if the mail server is poorly configured or maintained; but it becomes more likely when there's a flood of activity on a given network or server. Even with activity spikes, though, losing emails is fairly rare. Any time it happens, the users / owners of said server should be all over their IT team / network admins to get the matter resolved.<br /><br />And it should never be used to justify or mitigate craptacular customer service. It's on par with "the dog ate my homework". (Well, then, you fecking well re-do your homework, and then start feeding your dog properly / upgrade your infrastructure.)<br /><br />His dismissive attitude in that first sentence says quite a lot about him....and it isn't good.LiAnnhttps://www.blogger.com/profile/01853378901250206137noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-27359994170550101072011-02-17T18:57:16.910-05:002011-02-17T18:57:16.910-05:00gosh... losing emails? how the heck? it's uber...gosh... losing emails? how the heck? it's uber impossible!!!Angelhttps://www.blogger.com/profile/16620730985928400703noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-63413627408683079912011-02-17T18:29:21.666-05:002011-02-17T18:29:21.666-05:00Shit happens, true. You should NOT use it as an ex...Shit happens, true. You should NOT use it as an excuse. For example, at my restaurant, we were fully booked every open day in December for diners, cramming in at least twice as many people, reorganising the entire layout at least twice a day, working with a new menu, using new staff and dealing with utter dickheads in the process - and that's aside from walk-in customers and drinkers which was a lot of people, as you can imagine. And guess what - some shit got fucked up. On the whole we did awesomely, but still, a few things happened, some people complained. You listen. You NEVER justify - Oh, we were busy, oh, we were sick... yeah, customers don't give a shit. They want an assurance, an apology, and belief that you'll do what you can to get their business again. I.e., when one woman complained, even though it was her fault (she fucked up her pre-order), we replied 'I'm so sorry to hear X. We really appreciate your feedback. The offending item is taken off the bill and you have a free dinner for two on us next month.' Shitty.... shit people!Robynhttps://www.blogger.com/profile/16718808617292111069noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-82812264649774360502011-02-17T18:03:53.433-05:002011-02-17T18:03:53.433-05:00Guess who's never gonna buy from Crown Brushes...Guess who's never gonna buy from Crown Brushes? Everyone who reads this! :P Honestly, if you're the president of the company and can't handle a customer service issue gracefully (or, in fact, even use proper grammar--way to use the wrong your/you're there, buddy!), you make your company look AWFUL.Kelly Mhttps://www.blogger.com/profile/12966918477071921825noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-32649051514053881312011-02-17T16:59:43.773-05:002011-02-17T16:59:43.773-05:00Holy spelling errors Batman! Their = they'reHoly spelling errors Batman! Their = they'reCydonianhttps://www.blogger.com/profile/07925341040702061278noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-38763590257503175412011-02-17T16:58:51.703-05:002011-02-17T16:58:51.703-05:00@Justine: Is it? How weird... I guess she must hav...@Justine: Is it? How weird... I guess she must have ordered through them and the person had the wrong order window up? Thing is, I hadn't heard much about the company, I just knew they existed and had cheap brushes in all honesty. I didn't know it would blow up into THIS.<br /><br />@socialitedreams: Yep! But you know, whatever, he can burn his own company's ship right down and sink it for all I care. That's basically what they are doing anyway.<br /><br />@Ida Pie: LOL thanks! Anytime! I like to put my temper to good use!<br /><br />@Lillian: You pretty much NAILED exactly what I was thinking but unwilling/too lazy to actually post. His email said exactly that to me as well. "I just want to resolve your order" = I don't care. I am really disgusted by this company. Not only do they pay people to review their products positively (found a review earlier where the brushes shed on the girl and she was like "BUT IT'S OKAY, I LOVE THEM")... their just a shady company. I didn't have a problem with the brushes except the scratchy blush brush and the stippler (which was fantastic except for the shedding), but once they started treating me like that... I said eff this and didn't want my stuff anymore. <br /><br />@Kimmie: Yeah, I call shenanigans on that. If they were in business for 30 years, why can't they handle 7,000 orders? Yeah, right.Cydonianhttps://www.blogger.com/profile/07925341040702061278noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-37328592259271423562011-02-17T16:54:28.940-05:002011-02-17T16:54:28.940-05:00They've been in business for over 30 years?? I...They've been in business for over 30 years?? I highly doubt that, especially with products and customer service like they have...Psh, at least it'll be done now!KimmieKarma♥https://www.blogger.com/profile/05421411710555334055noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-42741543893705868182011-02-17T16:52:02.381-05:002011-02-17T16:52:02.381-05:00...Wow.
Ok firstly I bought some crown brushes bef......Wow.<br />Ok firstly I bought some crown brushes before and really liked them, and was considering buying more. Even after you had your crap experience I was still debating, because I figured maybe UK would have different Customer Service and things. <br />Your email to him was really perfect. You explained your problems with the company, actually offered very sensible advice and were still really polite considering how awful this company have been.<br />And Before I read his response I was thinking 'well at least they sorted it out and Wendy got her refund!'<br />But his letter to you is just... awful! <br />Not only is it excuse after excuse but it actually sort of insinuates you're just making a fuss 'you can be giving out free gold and your still going to have a few unhappy customers'. He completely ignores the problems you had with customer service, the unprofessionalism you encountered on the phone cannot be excused by lost emails and numerous orders! But most of all I HATE the first line:<br />'I appreciate your email, but I just want to resolve your order'. In other words 'I don't care what you have to say, I just want you to shut up and go away'. I mean how unprofessional can you get to ACTUALLY say something like that? You took the time to write a pretty lengthy email completely explaining your problems and advising the company, and he just couldn't give a toss could he? Ugh god I am so so mad!Anonymoushttps://www.blogger.com/profile/14826519045476463458noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-48966000261802091942011-02-17T15:18:55.269-05:002011-02-17T15:18:55.269-05:00I'll ask you to write my letter if I have any ...I'll ask you to write my letter if I have any problems with an order. lol<br />Good job!Ida Piehttps://www.blogger.com/profile/15107968785332265921noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-2627633093471084882011-02-17T15:02:27.310-05:002011-02-17T15:02:27.310-05:00awesome letter from you! wow, they are so unprofe...awesome letter from you! wow, they are so unprofessional, didn't even TRY. these jokes must be stuck in the 1950ssocialitedreamshttps://www.blogger.com/profile/06171868338538960023noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-63827904647458495882011-02-17T15:02:22.681-05:002011-02-17T15:02:22.681-05:00similar story I had with coastal scents, I bought ...similar story I had with coastal scents, I bought their brushes years back and many of them were terrible, and when I wrote negative reviews on their website the reviews were removed. Makes you wonder how they conduct their business. Since then I am very skeptical of companies that youtube guru's talk on and on about, you gotta research stuff yourself and take everything with a grain of salt. And as you said, negative press travels fast.Justine (Productrater)https://www.blogger.com/profile/10480877339767724575noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-35185677055482560532011-02-17T15:00:45.844-05:002011-02-17T15:00:45.844-05:00I wonder why they thought you were allie cosmetics...I wonder why they thought you were allie cosmetics, you know who that is right? a youtube guru.Justine (Productrater)https://www.blogger.com/profile/10480877339767724575noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-26293510790407732402011-02-17T13:42:52.468-05:002011-02-17T13:42:52.468-05:00True :/True :/Stevistahttps://www.blogger.com/profile/04578272278347500632noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-46389905247064641452011-02-17T13:11:28.634-05:002011-02-17T13:11:28.634-05:00@Mrs. D: No no no, crappy company :)
@Saroun: Tha...@Mrs. D: No no no, crappy company :)<br /><br />@Saroun: Thank you for reading all of it! I can get so wordy... this just seems like common sense to me. How can you treat a customer that way and then have the gall to tell me that I just fell through the cracks? Well, guess you're company is "falling through the cracks" for me because I'll never order again. I will also tell every single person I can not to as well. <br /><br />@Stavroula: I know! And the whole lost email thing? WHAT BS! They sure as hell got the one when I threatened to file a dispute... how magical. They responded anytime I threatened with that! Their lack of apology sounds like Sleek...Cydonianhttps://www.blogger.com/profile/07925341040702061278noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-66079083442623737052011-02-17T13:04:49.041-05:002011-02-17T13:04:49.041-05:00Unbelievable... You make a series of mistakes and ...Unbelievable... You make a series of mistakes and instead of accepting them and apologizing to the customer, you say things like that? :/Stevistahttps://www.blogger.com/profile/04578272278347500632noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-19771299809763271142011-02-17T12:51:03.593-05:002011-02-17T12:51:03.593-05:00This is lengthy but well written. Your email and y...This is lengthy but well written. Your email and your responses can education someone that you shouldn't be taken for granted. Thank you for letting us know whats going on.Sarounhttps://www.blogger.com/profile/09260691318293677767noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-84987014232728271312011-02-17T12:23:57.776-05:002011-02-17T12:23:57.776-05:00You email was not a waste because it's here (p...You email was not a waste because it's here (posted)now and forever, for all the world to see if they want. Good letter, crappy answer from the company.Mrs D.https://www.blogger.com/profile/07238884151879237201noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-44333622957634219752011-02-17T11:56:45.655-05:002011-02-17T11:56:45.655-05:00@Cosmetics: I know, doesn't it? That's my ...@Cosmetics: I know, doesn't it? That's my intention now, to get the word out.<br /><br />@birminghamlady: I know! I can't say it enough times. I feel like my breath was wasted in that email...<br /><br />@Lolli: I totally agree with you. Emails don't just disappear. It's like Sleek saying they weren't receiving them... no, they were just lazy and let things back up to where they couldn't tell which they had answered. 7,000 orders is NO excuse. As I said, why run the sale if you can't handle it? Cry some more to me, why don't you?Cydonianhttps://www.blogger.com/profile/07925341040702061278noreply@blogger.comtag:blogger.com,1999:blog-915611992178663652.post-90480239764949530732011-02-17T11:53:29.568-05:002011-02-17T11:53:29.568-05:00You can't lose emails, the internet simply doe...You can't lose emails, the internet simply doesn't work that way. You can send an email to the wrong address (though with a business they should have their system set up so any email sent to the domain, even if said email address doesn't actually exist, it's redirected to a catch-all account), you can have a full inbox (though, in this case you should get a kick back email that tells you your email couldn't be delivered, and usually tells you why), and many people seem to have legitimate emails end up in spam boxes (which shouldn't be the case for a business like this). But you can't just lose an email.<br /><br />I was one of those people who emailed Crown during December. Kandi had that promo for a brush set, and it was suppose to be open internationally but you had to email them. I never received a reply, and I did email them a few times.<br /><br />Excellent post, thanks for sharing your experience, and your emails.Arohttps://www.blogger.com/profile/03005498681729131653noreply@blogger.com